Agent crashes with error "U00034018 The specified license class '1' for Agent 'NA2AUTOMICDEV1' is less than the required license class '5"

Document ID : KB000084870
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
Error Message :
U00034018 The specified license class '1' for Agent 'NA2AUTOMICDEV1' is less than the required license class '5"

During an Agent shutdown/restart, the Agent crashes and the above error is displayed.

This issue is not seen during normal Agent operations.

Investigation

The issue can be reproduced by resolving a backend VARA that takes a long time to resolve and then shutting down the agent while the VARA resolution is still in progress.

Environment:
OS Version: N/A
Cause:
Cause type:
Defect
Root Cause: The agent shutdown was triggered by another bug that made the agent think that it has an insufficient license class
Resolution:
Update to a fix version listed below or a newer version if available.

Fix Status: In Progress

Fix Version(s):
Component(s): Agent Unix, Automation Engine

Automation Engine 12.2.0 – Planned release date: 2018-06-19
Automation Engine 12.1.1 - Available
Additional Information:
Workaround :
N/A