Agent AS400 : v12 startup problem

Document ID : KB000115962
Last Modified Date : 02/10/2018
Show Technical Document Details
Issue:
The Agent has been installed on a system but does not start up.

QPJOBLOG and DUMP and in DUMP file of the Agent Job execution:

=======================================================
*getaddrinfo( 'uc4-t02)' failed i* *n getByName(): The name does not* * resolve for the supplied parame* *ters. * 

=======================================================

and a SIGABRT signal is traced one of the dumpfile

=======================================================
DUMP TAKEN FOR UNMONITORED ESCAPE MESSAGE 
.... 
..MODULE- UCEX 
..PROCEDURE- __crashHandler__FP21_INTRPT_Hndlr_Parms_T 
..STATEMENT- 0000000057 
.MESSAGE- 
Signal SIGABRT raised (abnormal termination). 
=======================================================
Environment:
OS400 V7R2 
 
Cause:
For some reason, the agent is not able to resolve the hostname of the host and crashes.
Resolution:

The workaround consists of populating either Host file or DNS with Hostame and IP of the system. To add a new entry into the hostfile instruction ADDTCPHTE can be used. 

The issue is under investigation by DEV for a fix