After upgrading to Spectrum hotfix patch H03 or H04 Network Configuration Manager (NCM) Captures are failing

Document ID : KB000050241
Last Modified Date : 14/02/2018
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Description:

Spectrum hotfix patch H03 and higher introduced a password encryption for Network Configuration Manager (NCM) passwords.

Upgrading to this release on a single SpectroServer and then bringing this server online while other servers are still older than H03 will cause the passwords to get garbled.

Solution:

To resolve this issue, simply change the NCM Device family password and enable password to something else and then change it back to the correct password.

Example:

  • Set password to "test" and save.
  • Set enable password to "test" and save.
  • Now, set both passwords back to the original correct passwords and save.

Once this is done, captures will now succeed.