After upgrading to 9.3.00 CR03 Java Web Start Application is not working

Document ID : KB000113097
Last Modified Date : 05/09/2018
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Issue:
After upgrading to 9.3.00 CR03 the Java Web Start Application from the PolicyManager is no longer working, on trying to run the following error is received:

com.sun.deploy.net.FailedDownloadException: Unable to load resource: (https://gatewayurl:9443/ssg/webstart/lib/slf4j-ext-1.6.5.jar?version-id=1.6.5, 1.6.5) 
Resolution:
This as a defect and our development is working on having this fixed in the next CR or future release. 

In the meantime you can use the following workaround: 

On the gateway go to the privileged shell and make the following modifications: 
- cd /opt/SecureSpan/Gateway/runtime/web/ssg/webstart/ 
- cp manager.jnlp manager.jnlp.bak 
- chmod +w manager.jnlp 
- vi manager.jnlp and remove the line 
 
<jar href="lib/slf4j-ext-1.6.5.jar" version="1.6.5" />

- safe the changed file 
- cd /opt/SecureSpan/Gateway/runtime/web/ssg/webstart/lib 
- cp version.xml version.xml.bak 
- chmod +w version.xml 
- vi version.xml and delete the following block inside the file: 
 
<resource> 
       <pattern> 
            <name>slf4j-ext-1.6.5.jar</name> 
            <version-id>1.6.5</version-id> 
        </pattern> 
        <file>slf4j-ext-1.6.5.jar</file> 
</resource>

Now launch the web application again. Please do not try to reuse already downloaded manager.jnlp files.