After upgrading, the Agent loses Custom Domain and Historical Metrics.

Document ID : KB000045472
Last Modified Date : 14/02/2018
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 Problem: 

 After upgrading from a previous version to APM 10.x, Agents no longer show under the Custom Domain.

 Instead, they are listed under SuperDomain and the Historical Metrics has no data.

 

 Environment:  

  APM 10.x

 

 Cause: 

  On the MOM, the property 'introscope.enterprisemanager.cluster.mapdomains=true' is not enabled in the IntroscopeEnterpriseManager.properties

 

 Resolution:

 1. Stop the IntrosocpeEnterpriseManager on the MOM.

 2. Edit the IntroscopeEnterpriseManager.properties file located in <EM_Home>\config.

 3. Enable the property : introscope.enterprisemanager.cluster.mapdomains=true

 4. Save the IntroscopeEnterpriseManager.properties file

 5. Restart the IntroscopeEnterpriseManager on the MOM.

 

 If the problem persists, try the above steps on all EMs.

1. Stop the IntrosocpeEnterpriseManager on the MOM first and then the Collectors.

2. Edit the IntroscopeEnterpriseManager.properties file located in <EM_Home>\config on MOM and Collectors.

3. Enable the property : introscope.enterprisemanager.cluster.mapdomains=true

4. Save the IntroscopeEnterpriseManager.properties file.

5. Start the IntroscopeEnterpriseManager on the Collectors first.

6. Restart the IntroscopeEnterpriseManager on the MOM after all the Collectors are up and running.

 

Additional Information:

This is applicable for Non Dynamic Domains.xml environment.