After upgrading RA Agent from v10 to v11.2 agent PREP_PROCESS_REPORT parsing is off by one character

Document ID : KB000117614
Last Modified Date : 16/10/2018
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Issue:
After upgrading the RA Agent core from v10 to v11.2, all STR_* operations on the PREP_PROCESS_REPORT parsing are off by one character. This causes the STR_* operation to pull incorrect data for all corresponding RA Agent jobs. 
Cause:
The character count of the STR_* operations are off due to an additional space character between the timestamp and text of the RA job report. With Version 11 the message numbers were enhanced by one digit which has caused this behavior. 
Resolution:

Change the reportPadding parameter in the RA Agent's .ini file from the default value of '8' to '7' to fix the parsing. 

The reportPadding parameter has been added to the RA core ini since the following versions:
 

Automation Engine 11.2.4 (available for download)
Automation Engine 12.0.1 (available for download)
Automation Engine 12.1.0 (available for download)
Automation Engine 12.2.0 (available for download)