After upgrading from Service Desk Manager 12.7 to 14.1.03, the menubar items are missing on the employee interface

Document ID : KB000012719
Last Modified Date : 14/02/2018
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Question:

After upgrading CA Service Desk Manager to 14.1.03 from a previous version, why are the menubar items such as "Home", "About", and "Help" missing from the Employee interface?

Environment:
CA Service Desk Manager 14.1 (all release points)
Answer:

If you previously had customized the std_body_site.htmpl form in a version prior to 14.1.x, and your customized form is located in %NX_ROOT\site\mods, this may cause the problem.  The reason is because there was a change made to that form in which code was switched from the std_body.htmpl form to the std_body_site.htmpl form.  Thus, because a custom form is in the site\mods directory, the system will not pull the new code from the updated version of the std_body_site.htmpl form which is located in the bopcfg\www\htmpl\web\employee folder.  To resolve this, you will need to make a copy of the out-of-the-box std_body_site.htmpl form and put it in the site\mods directory, then merge your changes in your customized form into the new version of the form.  This way the system will pick up the new form, with your changes as well.