After upgrading from CA Service Desk Manager (CA SDM) 12.9 to 14.1, unable to run the CA SDM configure utility (pdm_configure). It gives an error "A java exception has occurred"
Copy all the missing *.JAR files from a CA SDM 14.1 installation's NX_ROOT\java\lib directory where the CA SDM configure utility works properly.
NOTE: NX_ROOT stands for the directory where CA SDM is installed to.
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