After upgrading CA SDM from Release 12.1 to 12.5, the embedded images in knowledge documents might do not show up.

Document ID : KB000023183
Last Modified Date : 14/02/2018
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Description:

After migrating from CA SDM r12.1 to r12.5 CA SDM you may notice that the embedded images in the existing Knowledge documents do not show up. Rather a small Red 'x' mark shows up.

Moreover, if you were to re-insert the image it comes up fine.

Solution:

In r12.5 CA SDM embedded images ought to carry an Security ID along with them in the associated HTML code. Something like below -

<IMG style="WIDTH: 371px; HEIGHT: 199px" height=754 alt="" hspace=0 src="http://sd-misas02-lab2:8080/CAisd/UploadServlet?ServerName=SD-misas02-lab2&amp;AttmntId=400003&amp; SecId=E1024C4C63823544AA27B65D6A9E171C&amp;Bpsid=0" width=988 align=baseline border=0>

If the SecId is missing then it might show up as a broken link(Image) and come up with a red 'x' mark on the screen.

To overcome the problem run the following commands on the Server -

pdm_k_reindex -pm   
pdm_k_reindex -ml   
pdm_k_reindex  

The above commands should help in re-establishing the repository connection by means.