After the Upgrade to Spectrum Connector version 2.0.0.238 the Connector does not startup anymore

Document ID : KB000004631
Last Modified Date : 14/02/2018
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Issue:

I have upgraded the Spectrum IM Connector version 2.0.0.212 to version 2.0.0.238 and now the Connector does not startup anymore.

Environment:
Spectrum IM Connector 2.0.0.212 upgrade to 2.0.0.238SOI IFW 3.2
Cause:

The Spectrum IM Connector 2.0.0.238 does not support SOI IFW 3.2 anymore. According to the Spectrum IM Connector Guide it requires on of the following versions:

 

CA SOI 3.3 CUM2

CA SOI 4.0

CA SOI 4.0 CUM1

 

The error messages seen in the Spectrum IM Connector logfile from the SOI\log folder of the Connector Server are as follows:

[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:02:43,INFO  initialize               :3351    : Property: 'exittimeout' = '15'
[CA:00005_Spectrum-xxxxxxxxxxx,11-16-16 05:02:43,ERROR logException             :567   java.lang.NullPointerException
[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:02:43,ERROR logException             :571   com.ca.usm.ucf.spectrum.utils.SpectrumUtils.getLongFromString(SpectrumUtils.java:84)
[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:02:43,ERROR logException             :571   com.ca.usm.ucf.spectrum.SpectrumSilo.initialize(SpectrumSilo.java:3373)
[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:02:43,ERROR logException             :571   com.ca.usm.ucf.spectrum.SpectrumUCFConnector.initialize(SpectrumUCFConnector.java:101)
[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:02:43,ERROR logException             :571   com.ca.sam.ifw.framework.Silo.Initialize(Silo.java:308)
[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:02:43,ERROR logException             :571   com.ca.sam.ifw.framework.Silo.siloInitialize(Silo.java:513)
[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:02:43,ERROR logException             :571   com.ca.sam.ifw.framework.Connector$8.run(Connector.java:2688)
[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:02:43,INFO  isSystemUp               :163   Spectrum UCF Connector 2.0.0.238 , isSystemUp = false
[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:09:02,INFO  shutdown                 :195   Starting Spectrum UCF Connector: shutdown
[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:09:02,INFO  uninitialize             :3892  Starting Uninitialize
[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:09:02,INFO  uninitialize             :3898  Waiting on active requests to complete
[CA:00005_Spectrum-xxxxxxxxxxx],11-16-16 05:09:02,INFO  uninitialize             :3902  No active requests

 

 

Resolution:

Upgrade the Integration Services on the Connector Server to version 4.0 from the SOI 4.0 Installation Image.

The SOI Manager needs to be upgraded to SOI 4.0 as well.