After the Cumulative patch was installed, some Node names on Administration tab are not displayed properly.

If the Cumulative patch was installed without automated Post Install steps and loaded wrong data manually, the Node name will be displayed like:"<PDM_I18N>usp_menu_tree:caption:1909:Data...".

When following the Port Installation steps, wrong data was loaded manually, for example, need to load a file tucson_insert.dat located under (Service Desk)\data folder, but did it from (Service Desk)\data\tagged folder.

Please complete the 14.1.03 (Cumulative #3) Post-Install steps from 2 to 4 again to load correct data as shown below.

1. Navigate to the (Service Desk)\data folder.

2. Open the Command Prompt and run the following commands as an administrator.

NOTE: It depends on an original patch level of Service Desk Manager which files need to be loaded. Please refer to the Post-Install Tasks for CA SDM Conventional Configuration for more information.

pdm_load -f santafe_insert.dat
pdm_load -f santafe_update.dat
pdm_load -f tucson_insert.dat
pdm_load -r -f tucson_delete.dat
pdm_load -f hampi_insert.dat 

3. Alert users to clear the browser cache. Run the following commands.

pdm_webcache -H
pdm_webcache -b

After following the above steps, the name of the node is displayed without the problem.

Post-Install Tasks for CA SDM Conventional Configuration