After set a Solution to an incident, all the SLA Events continue occurring for that case, including 'Set SLA Violation', 'Change Priority'
Customer doesn't want that the events keeps occurring after ticket is set with status 'Resolved'
By design the status 'Resolved' is not checked to Interrupt SLA Events on the Tickets
1. Go to Administration > Service Desk > Request / Incident / Problem > Status
2. Edit the status 'Resolved'
3. Check the 'Stop Service Type Events and Targets?' box
4. Save it
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