After Refreshing PPM Data From Prod to Test the Agile Central Sync Job Fails

Document ID : KB000102882
Last Modified Date : 28/06/2018
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The CA Agile Central sync job is failing after refreshing the data from Prod to our Test environment.  In the logs we see the following messages:

ERROR 2018-06-20 08:21:54,997 [Dispatch Rally Synchronization-06202018-1 : bg@PPMSERVER (tenant=clarity)] client.RallyContext ( Synchronization-06202018-1) Problem while retrieving Agile Central integration details, no details found for id:DFS_PPM_TO_AC 

ERROR 2018-06-20 08:21:54,997 [Dispatch Rally Synchronization-06202018-1 : bg@PPMSERVER (tenant=clarity)] ppm.rally ( Synchronization-06202018-1) Either Context or Connection is not set properly, Check integration Setting 

ERROR 2018-06-20 08:21:54,997 [Dispatch Rally Synchronization-06202018-1 : PPMSERVER (tenant=clarity)] ppm.rally ( Synchronization-06202018-1) Error occurred while populateWorkspaceHierarchy. request= Rally API Error : RestAPI Connection is not set properly in Context 

ERROR 2018-06-20 08:21:55,005 [Dispatch Rally Synchronization-06202018-1 : bg@PPMSERVER (tenant=clarity)] ppm.agl ( Synchronization-06202018-1) Error while syncing projects 
CA PPM 15.x and above
This issue is caused by the CA Agile Central Integration settings being wiped out by the data refresh from prod to test.  
Reconfigure the integration again following the steps here: 

NOTE: After reconfiguring the integration, you must recycle the BG service.  For SAAS customers, please open a support case requesting for the BG service to be recycled on the environment.  Be sure to specify the environment URL as well as a time frame for when you would like the recycle to occur.