After Primary Hub Reboot Cannot Access UIM Domain from Infrastructure Maanger

Document ID : KB000118588
Last Modified Date : 26/10/2018
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Issue:
Rebooted the primary UIM hub.  Cannot connect to the UIM domain from Infrastructure Manager.  Unable to access the UMP portal.

From the controller.log file we see that the robot was connecting to the loopback IP address (127.0.0.1).
Environment:
UIM Server:  8.50 (but applicable to any supported UIM release)
hub:  7.93 (but applicable to any supported version)
robot:  7.93 (but applicable to any supported version)
 
Cause:
The robot (controller probe) was using the loopback IP address (127.0.0.1) instead of the primary hub IP address:

Problem with the robot.cfg file on the primary hub:

- Missing the hubip key value pair
- No value specified for the robotip key
Resolution:
From a text editor, added the following to the robot.cfg file:

robotip = <IP address of primary hub>
hubip = <IP address of primary hub>

Saved the changes, the stopped and started the Nimsoft Robot Watcher service on the primary hub.

Once the primary hub started, stopped and started the Nimsoft Robot Watcher service on the UMP robot.