When the symptom has occurred, the following message patterns are identified in install log.
MSI (s) (1C:30) [05:06:16:070]: Note: 1: 2769 2: BuildPluginsProcFile 3: 1
Info 2769.Custom Action BuildPluginsProcFile did not close 1 MSIHANDLEs. <=== Handle leak symptom happens.
MSI (s) (F8:70) [06:38:04:505]: Executing op: ActionStart(Name=InstallDrivers,,)
Action 6:38:04: InstallDrivers.
MSI (s) (F8:70) [06:38:04:505]: Executing op:CustomActionSchedule(Action=InstallDrivers,...f39,)
MSI (s) (F8:5C) [06:38:04:521]: Invoking remote custom action. DLL: C:\Windows\Installer\...tmp, Entrypoint: f39
InstallShield 6:38:04: Running InstallScript function f39
<=== The messages from InstallShield are recorded in normal case.
<=== But if those messages are not recorded, then it implies services of PIM driver are skipped.
If you see the similar message patterns in a PIM install log and your install version is not PIM 12.8 GA RO70543 (12.80.1587), please open a new case and add the technical document number in your case.