After performing an upgrade, email notificatiions do not get sent.

Document ID : KB000090468
Last Modified Date : 14/04/2018
Show Technical Document Details
Issue:
After performing an upgrade, email notificatiions do not get sent.
Resolution:
Applicable toApplications Manager Versions: v8.0, v8.0 SP1through SP4 and v8.0 SP12 HF1

Symptoms

Afterupgrading to v8.0 (versions referenced above), notifications may stopworking. If you test your emailconnection on the Master's Options Email tab you may get a time out with the followingerror:


ErrorMsg: AwE-5102 Agent error (3/7/11 11:39 AM) 
Details: Timeout  SeqNo 76 Agent <IP>:<PORT> Master Client service clientServices sessionID 140 Method sendEmail [<SMTP>, 25, <EMAIL>, <EMAIL>, Applications Manager Email Setup Test, This email was sent as a test of the setup of the email function of the Applicat]
Agent error : Timeout  SeqNo 76 Agent <IP>:<PORT> Master Client service clientServices sessionID 140 Method sendEmail [<SMTP>, 25, <EMAIL>, <EMAIL>, Applications Manager Email Setup Test, This email was sent as a test of the setup of the email function of the Applicat] : null


Cause

After adding JavaMail version 1.4.3 to Applications Manager, some old Java mail files were not being cleaned up.  Therefore, the old files that remained after an upgrade caused problems with sending email notifications.


Workaround

For v8.0 and v8.0 Service Pack 1 through 4 remove the following file from the $AW_HOME/web/classes directory:

     mail-14.jar

Then stop and restart the RmiServer process.

For v8.0 SP12 HF1 remove the following files from the $AW_HOME/web/classes directory:

     mailapi.jar
     smtp.jar

Then stop and restart the RmiServer process.


Solution

The old mail-14.jar file was removed in AM v8.0 SP5 (Bug 25864/SIS #152563) and the old mailapi.jar and smtp.jar files were removed in AM v8.0 SP13.  Therefore, upgrading to AM v8.0 SP13 will resolve the issue.