After performing a CA Service Desk Manager (CA SDM) customization, the pdm_publish service will not start and fails to process the ddict.sch file.

Document ID : KB000056679
Last Modified Date : 14/02/2018
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Description:

After performing a CA Service Desk Manager (CA SDM) customization, the PDM_PUBLISH service will not start and fails to process the DDICT.SCH file.

PDM_PUBLISH ran sucessfully and created a wsp_schema.log.  CA SDM services will start, since it fails to process the ddict.sch file.

Following error is seen within the CA SDM STDLOG:

"ERROR  pdm_process.c    917 Process stopped unexpected exit code from: C:/PROGRA~2/CA/SERVIC~1/bin/ddictbuild C:/PROGRA~2/CA/SERVIC~1/site/ddict.sch Expected: 0 Received: -1073741819"

Solution:

Re-check and verify the customization(s) that are being applied for accuracy.

If you are certian that the customization(s) are correct, rename the files in CA SDM shared memory from NX_ROOT\site\shm

Afterwards, re-run PDM_PUBLISH again and recycle the CA SDM service.

At this point, DDICTBUILD should work correctly.