After performing a CA Service Desk Manager (CA SDM) customization, the PDM_PUBLISH service will not start and fails to process the DDICT.SCH file.
PDM_PUBLISH ran sucessfully and created a wsp_schema.log. CA SDM services will start, since it fails to process the ddict.sch file.
Following error is seen within the CA SDM STDLOG:
"ERROR pdm_process.c 917 Process stopped unexpected exit code from: C:/PROGRA~2/CA/SERVIC~1/bin/ddictbuild C:/PROGRA~2/CA/SERVIC~1/site/ddict.sch Expected: 0 Received: -1073741819"
Re-check and verify the customization(s) that are being applied for accuracy.
If you are certian that the customization(s) are correct, rename the files in CA SDM shared memory from NX_ROOT\site\shm
Afterwards, re-run PDM_PUBLISH again and recycle the CA SDM service.
At this point, DDICTBUILD should work correctly.