After moving an FTP agent, receive "530 Connection refused, unknown IP address." in RA FTP job repor

Document ID : KB000090515
Last Modified Date : 14/04/2018
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Issue:
After moving an FTP agent, receive "530 Connection refused, unknown IP address." in RA FTP job repor
Resolution:
Detailed Description and Symptoms

2013-07-29 09:32:30            host name = neomodcxpgpx00.kcpl.com, remote user identification  = kcpl\automic_ftp_prd
2013-07-29 09:32:30            Setting Remote Server Verification Off.
2013-07-29 09:32:30            connecting on port : 21
2013-07-29 09:32:30            Disconnecting
com.automic.ftpjob.DataTransferException: 530 Connection refused, unknown IP address.

 at com.automic.transfer.CITFTPImpl.<init>(CITFTPImpl.java:125)
 at com.automic.ftpjob.connections.ConnectionFactory$1.run(ConnectionFactory.java:75)
 at java.lang.Thread.run(Thread.java:724)
2013-07-29 09:32:30            Command aborted with error message: 530 Connection refused, unknown IP address.
2013-07-29 09:32:30            Job will continue to process commands.

Solution

This error is being reported to Automic from FTP and usually points to a Windows IIS error.  Please have your admins look at the following Microsoft KB article:

http://support.microsoft.com/kb/948660 

Here is a google group discussion as well: 

https://groups.google.com/forum/#!topic/microsoft.public.inetserver.iis.ftp/TQoKIGWtZKc