After modifying CsEvFormat and CsPCause files these changes are not reflected in the OneClick console in events- Do I need to do anything else

Document ID : KB000112991
Last Modified Date : 18/09/2018
Show Technical Document Details
Introduction:
This is a tech doc explaining how after modifying the modifying CsEvFormat and CsPCause files what is required in order for these changes to be seen in OneClick
Question:
After modifying CsEvFormat and CsPCause files these changes are not reflected in the OneClick console in events- Do I need to do anything else
 
Answer:
If make changes to the CsEvFormat and CsPCause files after doing so you need to force OneClick server to reread these files.
To do this go to the OneClick web page > administration > Update Event and Alarm Files > Reload.