After completing a migration to 17.1 some items are missing from the admin menu tree.
This may be caused by part of the installation process failing, and missing some steps that need to be completed for these new items to display.
1. Open a command prompt on the Service Desk Manager server.
2. Enter the command "nxcd" to open the Service Desk Manager install folder
3. Browse into the data directory
4. Run the commands:
pdm_load -f r17_1_insert.dat
pdm_load -f r17_1_update.dat
pdm_load -f r17_1_delete.dat -r
5. Log out of Service Desk Manager, and log in again to see the changes.