After installing the SPS, the Admin UI does not start and it reports many errors with the java beans. How can I solve it ?

Document ID : KB000040961
Last Modified Date : 14/02/2018
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Question

I have installed CA SPS 12.52 SP1 and even though all finished fine, I cannot start the GUI. I am getting the following error in the logs

kwi 09, 2016 7:51:48 PM org.apache.catalina.core.StandardContext listenerStart
SEVERE: Exception sending context initialized event to listener instance of class org.springframework.web.context.ContextLoaderListener
org.springframework.beans.factory.BeanCreationException: Error creating bean with name 'dataSource' defined in class path resource [spring/appContext-datasource.xml]: Instantiation of bean failed; nested exception is org.springframework.beans.BeanInstantiationException: Could not instantiate bean class [com.arcot.corejsvr.db.DBDataSource]: Constructor threw exception; nested exception is java.lang.NoClassDefFoundError: sun/jdbc/odbc/JdbcOdbcDriver
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:288
 

I also have the following event in the event log

 

SPS Proxy Engine process could not be started. Retried three times. 

...

"C:\Program Files (x86)\Java\jdk1.8.0_72\bin\java.exe" -Xms512m -Xmx1024m -XX:MaxPermSize=256M -Dcatalina.base=...

 

Answer

As per the compatibility matrix, SPS 12.52 SP1 has not been tested with JDK/JRE 1.8.X. 

Please install java to a supported version for SPS 12.52 SP1. 

Consult the product compatibility matrix for more information about supported version

 

Additional information

https://support.ca.com/phpdocs/7/5262/5262_SiteMinder_12_52_SP1_Platform_Support.pdf