After installing the SCM 12.6 Agent 64-bit component on a Windows computer, the service will not start

Document ID : KB000004088
Last Modified Date : 14/02/2018
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Issue:

After installing CA Harvest SCM Agent 64-bit version 12.6 on a Windows computer and rebooting, you might find that the Agent did not start automatically, even though the “Startup Type” is set to “Automatic”

AgentFail_001.jpg

If you try to start the CA Harvest SCM Agent Service you see this error:

AgentFail_002.jpg

Environment:
CA Harvest SCM 12.6 Agent 64-bit versionWindows 64-bit Operating system
Cause:

Check the Windows Event Viewer to see if a “SideBySide” error is found that looks similar to this:

AgentFail_003.jpg

The message will be similar to this:

Activation context generation failed for "C:\Program Files\CA\SCM\liblber.dll". Dependent Assembly Microsoft.VC90.CRT,processorArchitecture="amd64",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="9.0.21022.8" could not be found. Please use sxstrace.exe for detailed diagnosis.

This message indicates that the 64-bit Visual C++ 2008 runtime is missing.

Resolution:

Download 64-bit VC++ 2008 redistributable and install it

https://www.microsoft.com/en-us/download/details.aspx?id=15336

After this the Agent can start up successfully.