After applying the Cumulative Patch 2 on CA Service Desk Manager 14.1 release, the following issue can be seen.
The contact fields of a Change Order, when in Edit, are displayed with additional commas when trying to Close the Change Order with a Workflow Task still not closed.
“Error 1 attempting to set status to "CL": AHD05742:Not allowed to close Change Order '25'. AHD05808:There are uncompleted workflow tasks in this Change Order or its descendents.”
is correctly displayed (in yellow at the top of the page) but, at the same time, all the contact fields (Requester, Affected End User, Created By, Assignee, etc.) are displayed with extra commas:
- contact with last name = “ServiceDesk”, no first name and no middle name, before is displayed as “ServiceDesk”, after is displayed as “ServiceDesk,,”
- contact with last name = “last1”, first name = “first1”, no middle name, before is displayed as “last1, first1” and after is displayed as “last1, first1,”
- contact with last name = “last2”, first name = “first2”, middle name = “middle2”, before is displayed as “last2, first2 middle2” and after is displayed as “last2, first2, middle2”