After installing CA Service Desk Manager (SDM) Cumulative Fix 3 (CF3), the execution of pdm_configure process hangs during data update task

Document ID : KB000004470
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:


After installing CA Service Desk Manager (SDM) Cumulative Fix 3 (CF3), the execution of pdm_configure process hangs during data update task.

Checking stdout.log it has been identified that the daemon ddictbuild (ddict.sch) does not start as demonstrated below:

11/01 11: 22: 52.14 MYSDMSRVR proctor_MYSDMSRVR 4248 SIGNIFICANT pdm_process.c 936 Stopped: D: / CA / SERVIC ~ 1 / bin / msgcat_build

11/01 11: 22: 52.16 MYSDMSRVR pdm_d_mgr 4896 SIGNIFICANT daemon_obj.c 1789 Transient process (ddictbuild) terminated with error (255) - RESTARTING

11/01 11: 22: 52.17 MYSDMSRVR pdm_d_mgr 4896 ERROR daemon_obj.c 1990 Daemon ddictbuild died: restarting

11/01 11: 22: 52.17 MYSDMSRVR pdm_d_mgr 4896 SIGNIFICANT mgr_slump_if.c 1221 Starting: $ NX_ROOT / bin / ddictbuild $ NX_ROOT / site / ddict.sch

11/01 11: 22: 52.67 MYSDMSRVR proctor_MYSDMSRVR 4248 SIGNIFICANT pdm_process.c 575 Process Started (4560): D: / CA / SERVIC ~ 1 / bin / ddictbuild D: /CA/SERVIC~1/site/ddict.sch

11/01 11: 22: 52.69 MYSDMSRVR pdm_d_mgr 4896 SIGNIFICANT daemon_obj.c 1789 Transient process (msgcat_build) terminated with error (255) - RESTARTING

11/01 11: 22: 52.70 MYSDMSRVR pdm_d_mgr 4896 ERROR daemon_obj.c 1990 Daemon msgcat_build died: restarting

11/01 11: 22: 52.72 MYSDMSRVR pdm_d_mgr 4896 SIGNIFICANT mgr_slump_if.c 1221 Starting: $ NX_ROOT / bin / msgcat_build

11/01 11: 22: 52.74 MYSDMSRVR proctor_MYSDMSRVR 4248 SIGNIFICANT pdm_process.c 575 Process Started (6696): D: / CA / SERVIC ~ 1 / bin / msgcat_build


Due to failure in that, pdm_configure does not continue as described in the last record of the configuration log:


11/01 11: 22: 31,971 INFO ConfigThread.java 549 Executing Task # 15, task name: Start CA Service Desk Manager serviτo (s) in admin mode bd.
11/01 11: 22: 31,971 INFO Task.java 214 Running: Start CA Service Desk Manager serviτo (s) in admin mode bd.
11/01 11: 22: 31,971 INFO ControlDBAdminServiceTask.java 78 Starting Daemons in dbadmin mode.
11/01 11: 23: 08,366 INFO ConfigThread.java 589 Configuration progress 15 out of 20 tasks completed.
11/01 11: 23: 08,366 INFO ConfigThread.java 549 Executing Task # 16 Task name: Update various data
11/01 11: 23: 08,366 INFO Task.java 214 Running: Update various data
11/01 11: 23: 08,366 INFO UpdateMiscDataTask.java 95 ## loading D: \ CA \ SERVIC ~ 1 \ data \ upd_usp_servers_load.dat with (-u) options.


Environment:
CA Service Desk Manager R14.1.03Advanced Availability or ConventionalWindows 2008 R2 64 bit
Cause:

SDM was getting issues with Windows dependency service, thus it was not being able to complete the pdm_configure execution.

Resolution:

Execute either one of the following steps:

  1. Reboot the server where the problem is seen.
  2. Remove the SDM services from the Services Panel in Windows

Next, rerun the SDM configuration.