After installing CA Harvest SCM Client version 12.6 on a Windows computer, I tried to start the Administrator Tool and got an "APPCRASH" error message

Document ID : KB000036220
Last Modified Date : 03/05/2018
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Introduction:

 

 

Symptom: 

After installing CA Harvest SCM Client version 12.6 on a Windows computer, when you try to start the Administrator Tool you might get an error message:

Appcrash_Error_Admin_Tool_001.jpg

 

Environment:  

CA Harvest SCM 12.6 Client 64-bit version

Windows 64-bit operating system

 

Cause:

When presented with the "CA Software Change Manager has stopped working" message box, if you click on “View problem details” you might see an "APPCRASH" error:

Appcrash_Error_Admin_Tool_002.jpg

 

 

Check the Windows Event Viewer to see if a “SideBySide” error is found that looks similar to this:

Appcrash_Error_Admin_Tool_003.jpg

 

 

The message will be similar to this:

Activation context generation failed for “C:\Program Files\CA\SCM\x86\liblber.dll”.  Dependent Assembly Microsoft.VC90.CRT.processorArchitecture=”x86”, publicKeyToken=”1fc8b3b9a1e15e3b”, type=”win32”, version=”9.0.21022.8” could not be found.  Please use sxstrace.exe for detailed diagnosis”

This message indicates that the 32-bit Visual C++ 2008 runtimes are missing (even though the 64-bit CA Harvest Software Change Manager Client is installed, both the 32-bit and 64-bit versions of the runtime are required).

 

Resolution:

Download 32-bit VC++ 2008 redistributable and install

https://www.microsoft.com/en-us/download/details.aspx?id=29
 

Instructions:
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