After installing CA Business Intelligence (CABI) 4.1 and attempting to create a new user via the CMC, receive the following error: You do not have any Concurrent User Licenses to make this user a concurrent user. You have 0 concurrent user licenses

Document ID : KB000007914
Last Modified Date : 14/02/2018
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Issue:

After installing CA Business Intelligence (CABI) 4.1 and attempting to create a new user via the CMC, receive the following error:


You do not have any Concurrent User Licenses to make this user a concurrent user. You have 0 concurrent user licenses

Error_licence.jpg

Environment:
CA Business Intelligence (CABI) 4.1 SP3 or SP5All Supported Windows Operating Systems
Cause:

The CABI license is inserted during the install process.  Further checking reveals that it appears that no license key was added during the CABI install. 

This can be verified via:

1. Login to the Central Management Console (CMC) as Administrator 
2. Click on LICENSE KEYS from the CMC Home Page

License_Keys.jpg

Resolution:

Please contact CA Support (1-800-CALL-CAI or https://support.ca.com) for assistance in manually entering the CABI license key.

Additional Information: