After installation of Zend Server as part of CA SAM implementation the Zend Console does not open.

Document ID : KB000057043
Last Modified Date : 14/02/2018
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After installation of Zend Server as part of CA SAM implementation the Zend Console does not open. A HTTP 500 error is displayed:

"HTTP Error 500.0 - Internal Server Error"

In Event Viewer the below error can be found:

"The FastCGI process exited unexpectedly"

 

Resolution:

If you can confirm that ZendServer was installed successfully the error to load Zend Server configuration URL could be due to lack of permissions to the user of the Application Pool in IIS assigned to Zend website on the temp folder (ie C:\Temp).

To rectify the situation you can create a dedicated application pool for ZendServer site and assigned the user LocalSystem to it. Alternatively just grant permission to the Application Pool user in the Temp directory. Restart Zend Server services prior to testing it again.