After installation of CABI 6.1 JasperServer Reports a license check fails

Document ID : KB000039079
Last Modified Date : 25/06/2018
Show Technical Document Details
Issue:

After successful installation an error about the license is received when attempting to access the JasperServer URL.

SNAG_Program-0021.png

Environment:
Windows 2008
Windows 2012
Cause:
The jasperserver.license entry is not in the java parameters for Tomcat.
Resolution:
Add the license directory java parameters for Tomcat:
1. Go to the Jasper Reports Server
2. Go into the Tomcat Installation bin directory (I.e. C:\Tomcat8\bin)
3. Execute Tomcat8w.exe
4. Add the license parameter to the Java tab:
-Djs.license.directory=<tomcat_home>/webapps/jasperserver-pro

SNAG_Program-0033.png
5. Click Apply and OK
6. Restart Jasper Tomcat
Additional Information:
Workaround:
If for some reason you cannot make the suggested modification above or it fails, you can try placing the jasperserver.license file in the following location instead of the folder mentioned in the product documentation:
C:\Windows\System32\config\systemprofile