After enabling the webConcurrentTotalLicenseCt KPI within CA Service Desk Manager (CA SDM) 12.9, a query using kpi_id=8832 does not return any values.

Document ID : KB000029118
Last Modified Date : 14/02/2018
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Symptoms: 

After enabling the webConcurrentTotalLicenseCt KPI within CA Service Desk Manager (CA SDM) 12.9, a query using kpi_id=8832 does not return any values.

Environment:  

CA Service Desk Manager (SDM) R12.9.

Resolution:

KPI_ID 8832 is no longer used in CA SDM 12.9.  Instead, KPI_ID 8842 or 8838 should be used instead.

For example:

select DATEADD(SECOND,kpi_time_stamp,'1969-12-31 19:00:00'),kpi_value,* from usp_kpi_data where kpi_id=8842

 

Refer to the USP_KPI_DATA MDB table for KPI data collected stored by CA SDM.