After configuring a Service Contract, the configured Service Type does not appear when a new ticket is created

Document ID : KB000005444
Last Modified Date : 14/02/2018
Show Technical Document Details
Issue:

After configuring a Service Contract, the configured Service Type does not appear in a new ticket.

Environment:
Service Desk 14.1 or higher
Cause:

"Classic_sla_processing" is enabled. This option comes from older versions and it affect the functionality of the Service Contracts, like the areas being displayed or the service types that are not loaded.

Resolution:

1. Log in Service Desk as an administrator.

2. Go to the administration tab and the options manger, search "Classic_sla_processing"

3. Deinstall the option "Classic_sla_processing".

4. Then proceed to recycle the SDM services.