After configuring a Service Contract, the configured Service Type does not appear in a new ticket.
"Classic_sla_processing" is enabled. This option comes from older versions and it affect the functionality of the Service Contracts, like the areas being displayed or the service types that are not loaded.
1. Log in Service Desk as an administrator.
2. Go to the administration tab and the options manger, search "Classic_sla_processing"
3. Deinstall the option "Classic_sla_processing".
4. Then proceed to recycle the SDM services.
Was this information helpful?