Error Message :
After changing a User Group that is linked to a User, all rights of the user are lost.
In Client A, there is a user called TESTUSER/A41 with User Group called USRG.TEST1:
It is possible to log into Client B with TESTUSER/A41:
In Client A, USRG.TEST1 is duplicated to USRG.TEST2 and one privilege is removed:
USRG.TEST2 is added to TESTUSER/A41 and USRG.TEST1 is removed. Now log into Client B as USRG.TEST2 and nothing works since this user has lost rights. Events and Jobs fail:
OS Version: N/A
Root Cause: User Groups don't work after duplication. A cache refresh is not triggered after the duplication and the new user group doesn't use the correct permissions.
Update to a fix version listed below or a newer version if available.
Fix Status: Released
Automation Engine 11.2.5 - Available
Re-Add the original User Group.