After changing the value of 'web_cgi_url' in the Options Manager for the notifications, Web Screen Painter (WSP) doesn't working any more. Is there a way to use an alternate "web_cgi_url" for WSP?

Document ID : KB000050208
Last Modified Date : 14/02/2018
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Description:

After changing the value of 'web_cgi_url' in the Options Manager for the notifications, Web Screen Painter (WSP) does not working any more. Is there a way to use an alternate web_gci_url for WSP to not be impacted by the modification done for notification?

Solution:

If an NX_WSP_CGI_URL variable is present, WSP uses it in preference to NX_WEB_CGI_URL. There is no Options Manager option for this; it's necessary to manually edit $NX_ROOT\NX.env to add the line:

@NX_WSP_CGI_URL=xxx
where xxx is the URL for the WSP (which should be the primary server).

To avoid losing this change if you run Service Desk configurations, make the same change to $NX_ROOT\pdmconf\NX.env_nt.tpl.