After changing the IP/domain of the CA Spectrum OneClick server, users are not able to log in.

Document ID : KB000039426
Last Modified Date : 14/02/2018
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After changing the IP and/or domain of the CA Spectrum OneCick server, users are not able to log into OC and the following error shows in the tomcat log file:

Experiencing delay starting UserModelDomainList


The problem is due to the CA Spectrum Main Location Server caching mechanism storing the old value for the OneClick server.


Stop and restart the SpectroSERVER process on the Main Location Server (MLS).