After changing field labels, when we export the search to a csv file, the data is misaligned in the data file. Our field labels contain special characters, like a '/'. Export to csv fails

Document ID : KB000007460
Last Modified Date : 14/02/2018
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Issue:

After changing the name of several field labels, when we export the search to a csv file, the data is misaligned in the data file.  

Environment:
CA Asset Portfolio Management 14.x
Cause:

The old and new field labels were separated by a comma ',' and caused the data alignment problem. 

Resolution:

This problem is remedied in the CA Asset Portfolio Management 14.1, C4 (RO96941) patch and can be downloaded from here: 

https://www.ca.com/us/services-support/ca-support/ca-support-online/product-content/recommended-reading/technical-document-index/ca-service-management-solutions-patches.html 

Additional Information:

See the online documentation for patch install instructions: 

https://docops.ca.com/ca-service-management/14-1/en/implementing/implement-ca-service-management-14-1-04/install-ca-service-management-14-1-04-on-windows