After a silent install the agent will not connect to the manager. The cryptkey.txt file was not created.

Document ID : KB000020525
Last Modified Date : 14/02/2018
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Problem:

After the install of CA Workload Automation System Agent was complete, no value was assigned to the "security.cryptkey=" parameter in the agentparm.txt file.

Workaround:

Check the unix/win_installer.properties file for the statement

STRONG_ENCRYPTION_FILE=$USER_INSTALL_DIR$$/$cryptkey.txt

If statement is not found - add one into the 'Strong Encryption' section and repeat the silent installation if needed.