After a new iXp installation, get the error message "error server side operation" when starting the product.

Document ID : KB000018171
Last Modified Date : 14/02/2018
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Description:

After a new installation of the Workload Automation iXP product, the following messages are returned when trying to launch the product,:

Error: Server side operation

Unable to connect to http://server-name:8080/ixp/
Retry?

Solution:

The solution is, for the very first login, use the "built-in" user name "ixpAdmin" with the same password "ixpAdmin".

At this stage, iXp will prompt for an immediate modification of the password.

The new password must contain at least:

  1. One or more letters

  2. One or more numbers

  3. One or more of the following specific characters: ~!@#$%^&*()_-+={}[]:;'"<<>?/\,.

  4. At least 8 characters long, with No space.

    Once modified the ixpAdmin user's password, you are logged in.

    You can use the "iXp Admin Tool" to create more users and define the Authentication Policy.

    By default, the Authentication mode is set to "Single Sign On".

    Otherwise, you can change it to "iXp User/Password" mode.