Affected End User Lookup Lists Only Group Contacts

Document ID : KB000039060
Last Modified Date : 14/02/2018
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Issue

After applying CA Service Desk Manager (CA SDM) 14.1 CUM#2, Affected End User lookup lists only Group Contacts

Steps to Reproduce:

1. Login to Service Desk

2. Create a new group

3. Update a few contacts to the group created on step #1

4. Create a new ticket and fill the group in the details page

5. Click on the 'Affected End User' lookup field

Result: Only contacts present in the group are displayed instead of all possible contacts. 

Environment

CA Service Desk Manager 14.1 CUM#2

 Windows, Linux and Unix

Resolution

This is a known issue after applying CA SDM 14.1 CUM#2.  Please contact CA Support and request the solution to USRD#3444.