AE SAP Job Getting Credential Error

Document ID : KB000117207
Last Modified Date : 18/10/2018
Show Technical Document Details
Issue:
10/08/2018 09:23:03.751 UTC+0000 5 Core Mailbox.outbound.CybControllerPluginManager.sendMessageToManager[:293] - Sending |20181008 09230375+0000 KOQ_APP_zwtasya0004 router 40_1496_5536_1538990583_596000_CM/WAAE_WF0.1/MAIN STATE COMPLETE Cmpc(0) Plugin(router)
10/08/2018 09:23:04.039 UTC+0000 5 TCP/IP Controller Plugin.Receiver pool thread .CybControllerPluginManager.sendMessageToAgent[:329] - tcpip attepmpts to send a message: 20181008 05230387+0400 wa_agent11_3 KOQ_APP_zwtasya0004 40_1496_5536_1538990583_596000/WAAE_WF0.1/MAIN CONTROL GETSPOOLFILE StartOffset(0) User(o85399) Jobid(86022.15012303_7/WAAE_WF0.1/MAIN) JobManager(KOQ_SCH) MFUser(O85399) 
10/08/2018 09:23:04.042 UTC+0000 5 Core Mailbox.outbound.CybControllerPluginManager.sendMessageToManager[:293] - Sending |20181008 09230404+0000 KOQ_APP_zwtasya0004 runner 40_1496_5536_1538990583_596000/WAAE_WF0.1/MAIN RESPONSE SPOOLFILE Data("STATE FAILED Cmpc(1202) Status(Error) LStatus(com.sap.conn.jco.JCoException: 103 JCO_ERROR_LOGON_FAILURE: Name or password is incorrect repeat logon on clqqhfa5002.na.ko.com sysnr 00) ") FileSize(190) Lengths(0 188 ) DataStatus(EOF) Plugin(runner)

Is this SAP credential error or job owner error? 
 
Environment:
Product - Workload Automation AE 11.3.x
Product - Workload Automation Agents 11.3.x
Platform - Windows,Unix/Linux
 
Resolution:
The error seen in the sap_properties_manager.log 
Example:
10/08/2018 09:17:47.121 UTC+0000 1 SAPPlugin.sap Internal Thread.CybSAPPropertiesManager.connectionParametersSetIsFull[:816] - Full Index Check: Destination not found. 
10/08/2018 09:17:47.121 UTC+0000 1 SAPPlugin.sap Internal Thread.CybSAPPropertiesManager.updateConnectionParameters[:538] - Connection Parameters set is not fully specified and will be updated., 4 
10/08/2018 09:17:47.145 UTC+0000 2 SAPPlugin.sap Internal Thread.CybSAPPropertiesManager.connectionProbeIsSuccessful[:862] - Connection probe failed. com.sap.conn.jco.JCoException: (103) JCO_ERROR_LOGON_FAILURE: Name or password is incorrect (repeat logon) on clqqhfa5002.na.ko.com sysnr 00 

Are typically due to inconsistent case sensitivity when referencing the SAP instance name.
Example:
The properties file is lower case qhf.properties but it is specified in UPPER CASE in the job definition.

Additionally confirm the case sensitivity of the owner field matches what was entered into autosys_secure.