When an user tries to make any search using Advanced Search, some results are not being retrieved.
Ex.: Log into Service Catalog and navigate to "Home >> Requests", then type to search for some words which exists in the offerings. Some will return values, others will not.
In this example, "desktop" and "notebook" not returned any results, while "telefone" (which translates for "phone") return results.
If you change browser from local language (Portuguese) to English you get the same behavior.
Installing testfix as suggested in technical document TEC1277094 not change the behavior.
Changing the variables as per technical document TEC1767563 also does not help.