Advanced Reports displays blank page for some users

Document ID : KB000115675
Last Modified Date : 24/09/2018
Show Technical Document Details
Issue:
When some users attempt to go to Advanced Reporting in CA PPM, the page loads completely blank for them.
Resolution:
Typically this is resolved by completely clearing the browser cache, and removing temp files.  Here are some simple steps to follow:

1. Clear out the browser cache (steps vary by browser, but ensure that ALL data is cleared) 

2. Clear the 'Temp' folder and remove the temporary files by removing all the temp files from %TEMP% directory - to do this:

A) From the Windows "Run" Command Type the following %temp% 

B) Once the folder is open please select all and delete all files

C) You may see some messages stating that some files cannot be removed, on those prompts just click on Skip

D) Once the above steps finished then please close the browser and then re-launch it, then attempt to go to Advanced Reporting again