ADS extended custom attributes (schema.ext) not showing values

Document ID : KB000045969
Last Modified Date : 05/10/2018
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Introduction:

Problem:

ADS extended custom attributes done via the schema.ext are not showing any values in the Provisioning Manager. Values are pushed to the account successfully however.

Cause:

The attributes listed in the schema.ext are case-sensitive and need to match exactly to how the attributes are in the Active Directory system.

Resolution:

You need to modify the schema.ext file on all C++ Connector Server machines to correct the attribute names to match what is configured on the Active Directory system. The schema.ext file is located in either
the Provisioning folder: Server\data\ads
or
in the Connector Server\ccs\data\ads folder. The following steps need to be taken:

1. Login into all Provisioning server machines. 

2. Stop CA Identity Minder Connector Server (C++) , CA Identity Minder Connector Server (Java) , CA Identity Minder provisioning Server Services on all machines.

3. Navigate to \Provisioning Server\data\ads and/or \Connector Server\ccs\data\ads

4. Modify the schema.ext to fix the case of the attribute names on all machines. 

5. Start CA Identity Minder Connector Server (C++) , CA Identity Minder Connector Server (Java) , CA Identity Minder provisioning Server Services on all machines.

6. Check all of the ADS Account Templates and re-enter the proper rulestrings for the attributes touched 

 

Instructions:
Please Update This Required Field