Policy Server and AdminUI are installed on Windows 2012 R2, and has been working well.
After rebooting the computer, AdminUI login failed: "Error: Unable to Process Logins. Please contact your administrator".
AdminUI server.log showed:
ERROR [ims.llsdk.directory.jndi] (default task-10) Search failed with filter (&(uid=siteminder)(&(objectclass=person)(objectclass=organizationalperson)(objectclass=inetorgperson)(objectclass=smAdministrator)))
ERROR [im.AuthenticationModule] (default task-10) Failed to disambiguate user siteminder. Error Message: javax.naming.NamingException: An unknown error occurred while attempting to locate the necessary CA Single Sign-On policy data. [Root exception is com.ca.siteminder.directory.AdminPartitionException: An unknown error occurred while attempting to locate the necessary CA Single Sign-On policy data.
CA Single Sign On 12.52 SP2
Windows 2012 R2
As a result of log analysis, AdminUI (WAMUI) started up before Policy Server.
(1) smps.log - Policy Server startup message
[3860/3864][Fri Mar 30 2018 13:57:31][CServer.cpp:5970][INFO][sm-Server-02080] SiteMinder Policy Server is ready on ...
(2) server.log - AdminUI startup message
2018-03-30 13:57:26,433 WARN [com.ca.siteminder.directory.AdminPartition] (MSC service thread 1-1) Admin directory initialization failed to contact the Policy Server; will retry later
2018-03-30 13:57:26,448 WARN [ims.default] (MSC service thread 1-1) # CA Single Sign-On 12.52.0201.6565
This is a communication problem between the Policy Server and the AdminUI as you may see a failure to contact the Policy Server in server.log.
Affter Policy Server startup completes, start AdminUI.
Another option is to change the service AdminUI (WAMUI) from "Autostart" to "Autostart (Delayed)" so that AdminUI will start up after Policy Server.