CA Harvest SCM v12 and up
Windows 64-bit Full Client installation
We uninstalled and reinstalled one more time. Before reinstalling we went to the registry and deleted registry keys:
o \HKEY_CURRENT_USER\Software\ComputerAssociates\Software Change Manager
o \HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Shared (nothing in the folder)
o \HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Shared (nothing in the folder)
After reinstalling we confirmed that this did not resolve the problem. But, we learned:
- The operating system is Windows 2012 server running in multi-user mode
- Checked Control Panel -> Programs to confirm that the right versions of the Microsoft VC++ Redistributables were installed
- Before performing the install, the user's normal practice is to open a command prompt window and execute “change user /install” to put the computer in install mode.
- After the install, the user's normal practice is to execute “change user /execute” to return to normal operating mode
- We checked the Windows Event viewer, reviewed the error message we had seen before. We found 2 other messages that might provide some clues:
o Error – Application Error
Faulting application name: ADvantage.exe, version: 22.214.171.124, timestamp: 0x5ef692fd
Faulting module name: KERNELBASE.dll, version 6.2.9200.22141, timestamp: 0x58f11bee
Exception code: 0xe06d7363
Fault offset: 0x00017f2a
Faulting process id: 0x13ed
Faulting application start time: 0x01d4462192667117
Faulting application path: E:\Program Files\CA\SCM\ADvantage.exe
Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll
Report id: d2845da3-b214-11e8-9454-0050569d4750
Faulting package full name:
Faulting package-relative application ID:
o Information – Windows Error Reporting
Fault bucket 1956682795713282412, type 1
Event Name: APPCRASH
Response: Not available
o Warning – UserLoader
Loading dependency E:\Program Files\CA\SCM\xerces-c_3_1.dll from the current directory was not allowed when attempted by E:\Program Files\CA\SCM\Advantage.exe. Another DLL was found: E:\Program Files\CA\SCM\x86\xerces-c_3_1.dll. For more information, see http://go.microsoft.com/fwlink/?LinkId=718136.
- We ran the Sysinternals Procmon utility and reproduced the problem. The resulting log file did not provide any clues.
- We ran Dependency Walker on Advantage.exe. The resulting log file did not provide any clues.