Administrative UI installation failed because a required component failed to install

Document ID : KB000044310
Last Modified Date : 14/02/2018
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Issue:

Administrative UI installation failed with following error:

The CA SiteMinder Administrative UI installation failed because a required component failed to install.  For more information, see the log files CA_IAM_Suite_InstallLog.log and caiamsuite.log under install directory


 

adminui-error

 

The same error is logged in the CA_SiteMinder_Administratove_UI_Install_xx_xx_xxxx_xx_xx_xx.log.

 

Environment:

Applies to R12.x Administrative UI installation.

 

Cause:

The verbose logging shows up as we held down the CTRL-key as the installer initializes:

 

latest_ctrl

The verbose logging suggested that the Admin UI installation was aborted as it failed to run iamfw.exe. The executable is created under xxxxxx.tmp folder as the installer is invoked:

 

tmp

 

The corresponding Event Viewer Application log suggested that the executable was locked by the McAfree AntiVirus program:

 

EventViewer

 

Resolution:

Disable the McAfree AntiVirus via mvadm command to allow Administrative UI installation to run accordingly.