Additional documentation required for "Re-using AgentGroup calculation"

Document ID : KB000087773
Last Modified Date : 14/04/2018
Show Technical Document Details
Error Message :

The check "Re-using AgentGroup calculation" has no effect, if set, on the Top-Workflow. Whether this option if checked or not on the Top-Workflow, the AgentGroup from the Sub-Workflows are always stored on the Top-Workflow.

The example shown in the documentation is misleading.
Cause type:
By design
Root Cause: AgentGroup resolutions are stored on the top Workflow, independent of whether the flag "Re-use AgentGroup calculation" is set on the top Workflow.
Examples in the documentation will have been corrected in the fix versions below and newer versions.

Fix Status: Released

Fix Version(s):
Component(s): Documentation

Automation Engine 11.2.2 - Available
Automation Engine 11.1.4 - Available
Additional Information:
Workaround :