Adding the ADA data source to Performance Center fails

Document ID : KB000032540
Last Modified Date : 14/02/2018
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Issue:

Adding the ADA data source to Performance Center fails. The error is "Adding Data Source failed. Data source is already registered to another Performance Center"

 

Environment:  

2.4.x and up

 

Cause: 

Performance Center was likely uninstalled without un-registering ADA  first

 

Resolution:

To resolve this issue do the following:

  • Log on to the ADA management console, and back up your database.
  • Put the following URL in a browser: SuperAgent: http://localhost/superagentdatasource/productsyncws.asmx

 

Please do the following to un-register ADA: 

  • On the productsyncws.asmx page, click the UnregisterPerformanceCenter link at the bottom.
  • Click the 'Invoke' button on the next page. This will open a new, blank browser window which you can close.
  • Open a cmd prompt and run 'iisreset'.
  • Go back to the Performance Center data source page and add the ADA data source.  It should now add successfully