Adding Request Area properties to an email notification

Document ID : KB000027841
Last Modified Date : 14/02/2018
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Question:

How can I include the properties of a Request Area in an email notification?
 
Answer: 

You will need to add the following to Notification Message Body of the Message Template:

@{call_req_id.properties.0.label} @{call_req_id.properties.0.value}

@{call_req_id.properties.1.label} @{call_req_id.properties.1.value}

If you have more properties, you will need to add more lines:

@{call_req_id.properties.2.label} @{call_req_id.properties.2.value}

@{call_req_id.properties.3.label} @{call_req_id.properties.3.value}

and so on...

 

Additional Information:

-For Service Desk Manager 12.9 and earlier more information on this can be found in the Administration Guide under Chapter 7: Implementing Policy>Policy Implementation>Notifications
-For Service Desk Manager 14.1 this is information can be found on the CA Service Management Wiki