Adding a team member to a project is very slow and can take several minutes in PPM

Document ID : KB000076580
Last Modified Date : 27/09/2018
Show Technical Document Details
Issue:
Adding a resource to the project team takes a very long time in CA Project & Portfolio Management (PPM)

Steps to Reproduce:

1. Log in to PPM as Admin. 
2. Go to Home > Project Management > Projects
3. Open any project. 
4. Click on the Team tab.
5. Click Add to add a new Resource. 

Expected Results: Select Resource window should come up within seconds. 

Actual Results: Select Resource window comes up after 8-10 minutes. 
Cause:
This is caused by DE38727
Resolution:

This has been fixed in CA PPM 15.4 and higher. 
 

If you do still see any performance issues in 15.4 or higher:

  • On Premise customers:  Recommend to have the  DBA check to see if there are any slow running queries, if so, rebuilding the execution plan for the query can help resolve the performance issue.
    • Note: Generating a PPM Action trace while reproducing the issue can help in determining if there are any slow running queries causing the issue (see steps to enable action trace at: KB000009353)
  • PPM SaaS Customerss: Contact CA Support for assistance