Adding a 9.7 TIM Monitor generates ApmPacketComm errors including "Exiting on timeout reading magic number from apmpacket."

Document ID : KB000029810
Last Modified Date : 14/02/2018
Show Technical Document Details

Description:

After adding a TIM monitor, a series of error messages appear including:

**ERROR timapmpacketcomm: exiting on timeout reading magic number from apmpacket
**ERROR hub: ApmPacketComm: E0Ffrom timapmpacketcomm
**ERROR hub: ApmPacketComm: error sending config client request to timapmpacketcomm

 

Solution:

Typically this issue is related to the FQDN (Fully-qualified domain name) or Java version. To see whether this is true or not, do the following:

1. Upgrade the JDK to a supported version for APM 9.7.

2.  Check if the host name is correct using the ping and nslookup commands.

 

If above is correct, then login as root and collect the below information. This will check if apmpacket dependencies are correct.

# service apmpacket status

 # rpm -qVvv apmpacket