For a user to be able to create, update and monitor cases with CA Support, a Support Account is required.
Via Phone -
To register an account with the CA Support portal, please call 1-800-CALL-CAI, i.e. 1-800-225-5224 and a Customer Service Representative should be able to assist with this request.
Self Service -
You can also follow instructions listed under "CA.com Enterprise User Registration Step by Step Guide" in the following Community Article -